American Surplus
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About American Surplus
American Surplus, located in East Providence, RI, specializes in liquidation and surplus inventory, offering a variety of industrial equipment and shelving solutions. Whether you're looking for forklifts, shelving units, or other warehouse supplies, they aim to help businesses find what they need at reduced prices.
The atmosphere at American Surplus can be a bit hit or miss, with some customers noting issues with customer service. However, others have praised specific staff members for their helpfulness and expertise, especially when it comes to customized orders.
Conveniently situated in East Providence, the store is easily accessible for local businesses and contractors. It's a straightforward location, with ample parking available for visitors.
Editor's Review
American Surplus, a family-owned business since 1991, has carved out a niche in the warehouse equipment industry, boasting over 530,000 square feet of inventory. The store is well-regarded for its extensive selection of both new and used material handling equipment, making it a go-to option for a variety of warehouse storage solutions. Customers have highlighted their custom design services for mezzanines and the availability of installation services nationwide, a feature that's particularly appealing for those looking to enhance their operational spaces.
However, a closer look at reviewer feedback reveals a split between commendation and criticism. Some customers, like Andrew Celani, praised the personalized service, noting, 'John Celona helped me every step of the way with our unique shelf sizes and urgent delivery needs.' Yet, others experienced significant hurdles, as Mike Levy pointed out frustrations with poor product specifications and faulty fabrication that led to wasted time and money. It's clear that while some patrons walk away satisfied, others leave feeling disappointed and unheard.
What We Like
- Wide variety of new and used material handling equipment
- Custom design and installation services offered
- Large inventory allows for quick availability of products
Room for Improvement
- Customer service inconsistencies reported
- Some issues with product specifications and quality control
- Delivery and scheduling failures noted by multiple reviewers
What Customers Are Saying
“John Celona helped me every step of the way with our unique shelf sizes and urgent delivery needs.”
— Andrew Celani
“Total waste of money and time dealing with these people.”
— Mike Levy
What Shoppers Say
Based on analysis of 5 customer reviews
“Customer Service is not a strong suit”
“Cantilever racks that they fabricated wrong”
“He helped me every step of the way”
Insider Tips
Ensure to double-check product specifications before ordering
Ask for clarification on technical details during purchase
Liquidation & Closeout Stores Details
What to Expect
- You might encounter varying levels of customer service, so be prepared for both helpful and less helpful interactions.
- Expect a diverse selection of liquidation items, particularly in industrial equipment and storage solutions.
- Pricing at American Surplus can be competitive, offering potential savings for businesses compared to traditional retail prices.
Business Highlights
- ✓Family owned since 1991
- ✓Over 530,000 square feet of inventory
- ✓Nation's largest stock of cantilever rack
- ✓Installation services available nationwide
- ✓30-day parts-only replacement guarantee on pre-owned conveyors
- ✓Custom design services for mezzanines and warehouse layouts
Google Reviews
Customer Service is not a strong suit for some of the folks at American Surplus. A friend ordered a forklift charger from American Surplus and asked for 220v single phase. When the charger arrived it was wired for 480v single phase. While unit had...
Wish I could give negative stars. The first salesperson was totally incompetent and sold me under weight for my purposes. I also got cantilever racks that they fabricated wrong and had to send me replacement parts. I had to use pipe of my own to shor...
I met with John Celona in person and discussed our company's needs for shelving and he helped me every step of the way with our unique shelf sizes and urgent delivery needs. The traffic department was also wonderful in keeping me updated as far as sc...
Bill Lizotte was flawless in his execution on a pallet rack quote. The guy deserves 10 stars.
A few years back, I was responsible for clearing out an entire warehouse of equipment and fixtures. During the process, I met someone who recommended American Surplus, as I also needed to remove a mezzanine from the property. They suggested that Amer...
Reviews from Google
Specialties
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, it might help to have a clear idea of what you're looking for to make your shopping experience smoother.
Visiting during mid-morning or early afternoon could help you avoid the busiest times.
There are nearby options for dining or supplies if you want to make a day of your visit.
Hours
- monday8:00 AM - 4:30 PM
- tuesday8:00 AM - 4:30 PM
- wednesday8:00 AM - 4:30 PM
- thursday8:00 AM - 4:30 PM
- friday8:00 AM - 3:00 PM
- saturdayClosed
- sundayClosed